Job Description

Velocity Academy have an exciting new opportunity for a Technical Support Apprentice with Yorkshire Payments, a Independent Merchant Services based in Brighouse. Duties include: configuration of hardware / software installation on site and providing 1st line technical support to customers, via phone, email, and ticket system.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to: Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services Delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects Implement and support the creation of remote working environments For a full list of programme modules visit: velocity-pt.co.uk Where you'll work 22 BETHEL STREET BRIGHOUSE HD6 1JN

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience

Employer

Yorkshire Payments

BRIGHOUSE, HD6 1JN

Provider

VELOCITY 1ST LIMITED

About Employer

You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our organisation in the role of Epos & Technical Support. As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.