Job Description

We're currently recruiting a Veterinary Services Call Handler to join our Veterinary Services Call Hub team based in our call hub in Radcliffe. Our Customer Support Specialists, including the Veterinary Customer Service Call Handler, play a key role in helping our customers get the help they need for their pets.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Customer Service Practitioner Level 2 Apprenticeship Standard qualification This is a work-based qualification with monthly college attendance Training schedule has yet to be agreed, details will be made available at a later date Where you'll work Radcliffe Greater Manchester M26 1NQ

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade C/4 or above) Maths (grade C/4 or above) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Stay calm under pressure Other In addition to contributing to the well-being of pets and their owners, this role also presents a unique development opportunity, including an apprenticeship element. It provides a chance for individuals to enhance their skills and make a positive impact in the field of veterinary services. The Veterinary Services Call Handler is not just a job title; it's an opportunity to excel in an environment where the difference made each day is tangible. As a Veterinary Customer Service Call Handler, you will need to be passionate about pet welfare and appreciate the importance of great customer care. The role is demanding, challenging, and ultimately very rewarding; however, it's not for everyone. You will require a range of skills to deal with often stressful and emotional situations while also demonstrating compassion and empathy to all callers, no matter the situation. Our team is at the heart of delivering our purpose. Their extraordinary efforts and commitment helps us to make a difference. We believe in creating the best working environment for our people, ensuring their happiness and well-being. If you thrive in a role where you can witness the impact of your work daily, then this is the opportunity for you. To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. Our generous benefits package includes: €¢ Enhanced annual leave entitlement: 30 days plus bank holidays €¢ Pension scheme with enhanced employer contribution €¢ Life assurance €¢ Unlimited access to an employee assistance programme €¢ Programmes for physical and mental wellbeing support €¢ Free access to GP via MetLife €¢ Recognition scheme €¢ Annual volunteer days €¢ Claim for professional fees €¢ Charity worker discounts across a variety of retailers

Employer

BLUE CROSS

Greater Manchester, M26 1NQ

Provider

BURY COLLEGE

About Employer

Blue Cross UK is a charity organisation that focuses on improving the lives of pets and their owners. We provide various services related to pet welfare, including veterinary care, rehoming, and support for pet owners who may be facing challenges. Our organisation is dedicated to ensuring the well-being of pets, promoting responsible pet ownership, and offering assistance to those in need. Our services include veterinary clinics, rehoming, and adoption programmes, and offering support and advice to pet owners. At Blue Cross UK, we often work collaboratively with the community to address issues related to pet health, welfare, and the human-animal bond.