About Business operations: delivering value

The core of any enterprise is the set of processes that must take place to deliver goods and services that provide value to customers and other stakeholders. To effectively design and manage business operations requires an appreciation of their strategic importance, an understanding of the human and technical factors that impact on their effectiveness, and mastery of appropriate analytical techniques. In this course, concepts and principles are taught using case studies spanning all sectors of the economy: public or private, large or small, manufacturing or service-based, and youll have opportunities to apply your learning to your own context.