When the "G6" got together in Singapore earlier this September one of the critiques voiced by people like Accentures VP of BPO, Asia, Paul Prendergast, was that the real question to debate in this space is not "is outsourcing or insourcing" the right answer - but instead we should be focusing on the real value: whats the innovation? Specifically: what are the outcomes of your journey - and thats where you arrive at hybrid, insourcing or outsourcing. What is now holding the BPO folks attention is whether data analytics will make a difference from a business perspective. Paul is an Executive Partner leading Accenture Finance & Performance Management in South East Asia. He has led a number of multi tower shared service design and implementation projects across Asia Pacific working with multi nationals and national companies to design and set-up shared service centres in India, China, Malaysia and the Philippines. He is an experienced project manager with extensive experience in large scale organizational changes focusing on shared services, Finance Organization Strategy, Financial Systems, and Procurement. He is also the Global Lead for Accentures Planning, Budgeting and Forecasting offering domain.
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